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Post by purerockfury414 on Jan 17, 2007 11:21:30 GMT -5
I've always found the food there to be pretty good. You'll be lucky to find many places where the kitchen staff actually do wear hair nets. that's no excuse for having hair in your food because that's fucking gross, but I'm just saying
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Post by John Kerecz on Jan 17, 2007 11:40:26 GMT -5
I have been the a couple of times and had no problems!?
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Post by DeafnDum on Jan 25, 2007 13:43:22 GMT -5
I've spent a lot of time in restaurants and haven't seen many guys get used to the hairnet thing, even more so the beard thingees.
The hair in the food thingee does suck, but i've definitely seen a lot worse.
Duke's does a pretty decent job usually.
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Post by peach2528 on Jul 22, 2007 13:48:59 GMT -5
We wanted to have a celebration for our 8 year anniversary. My husband and I decided to go there at 5:30, an hour before anyone arrives to we have a table ready by then. I stated to the hostess that we had a party of 10 and she signed with annoyance. She stated there was already a party of 10 in front of us. I stated no problem, we will be outside having some drinks while we wait. After an hour later, I walk up to ask how much longer and she was surprised I was still there waiting for a table. She looked at her list and signed, I'm not sure, we will page you when its ready. Again, I stated that was fine, that we were still outside having drinks. I looked over after 2 hours later and saw a party of 12 got up from the table. I walked over to the hostess and told her but her statement to me was, we don't combine tables together. So we waited some more. After 3 hours later, they gave us 2 little round table and said, that is all they have, its a little cramped. I looked over and a party of twelve got seated after waiting for only 30 mins and had 4 tables. The reason I know this is because they were also sitting at the bar by us. I had to call the waiter each time to come over to get our drinks. It took him 1 hour to take our appetizer and another hour later to get our main order. After taking our main order, he stated the kitchen staff is very busy and that our food won't be out for a while. The nerve after we waited 4 hours so far. At 10:45 we finally got our meal but it was luke warm by then because it has been sitting under the heat lamp for about 10 mins. We had a veiw of the kitchen so we were all aware of this. Everyone in the party was so annoyed by then but no one wanted to complain because it was my husband and mine special day. At the end of the meal, the waiter stated there was an automatic 18% gratuity added to the bill but we can give him more because he gave us such good service. I was fuming by then, but I smiled and thank the waiter and thank the hostess while I was walking out the door. Service is a big part that makes or breaks any restaurant owner. No matter how good the food is, if service is bad people won't go back.
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Post by yuppers on Jul 16, 2008 8:48:41 GMT -5
ok there are a few things i must say in defense to duke's. No i am not an employee there, however I am a server so I am aware of the goings on.
1. Please do not expect to get seated right away at 5:30(dinner rush) when you have a party of 10, with 8 guests not even there
2. If you went up to her still waiting for a table and your party is still not there, remember this, you two are not the only two in the restaurant and chances are many people came in after you
3. It may be their policy not to push bigger topped tables together unless PREVIOUSLY NOTIFIED
4. the kitchen is the busiest section next to the bar tender, for all you know they were short staffed or backed up, it happens
5. Also, if it was sitting under the heat lamp.....it would be HOT very very hot, not "luke warm"
6. a lot of times when there is a big party, large check, ect. gratuity is added because people in general do not tip very well
PS. to any that read this.....this goes for all restaurants, not just picking out one. so remember when you go out to eat, if you want a big party sat right away, call at very least 2 hours ahead so that they can prep for you. That way if you show up an hour earlier than the rest of your party, you wont have to sit at the bar. if you have a large check, expect gratuity. Even so PLEASE PLEASE TIP YOUR WAITRESS/WAITER GOOD. We make LESS than $3 an hour.
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Post by Mickulz on Jul 17, 2008 10:42:57 GMT -5
Even so PLEASE PLEASE TIP YOUR WAITRESS/WAITER GOOD. We make LESS than $3 an hour. Serve me good and you get a good tip. Serve me bad and you will see the largest written "0" on a check stub ever. Ask the people at Mikado. I made sure I wrote "0.00 - Service was horrible" last time I was there. Tipping has NOTHING to do with per hour wage. |
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Post by yuppers on Aug 26, 2008 8:10:06 GMT -5
I understand not tipping because of shitty service, but if you had good service and you only leave a single or two...that's a little sad. I talked to some other waitresses about it and you know the whole "bad economy" bs came up. so if you have enough to go out to eat make sure you have enough to tip you waitress/waiter at least decently....saying you had good service
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Post by devilboy on Aug 26, 2008 11:27:26 GMT -5
Even so PLEASE PLEASE TIP YOUR WAITRESS/WAITER GOOD. We make LESS than $3 an hour. Tipping has NOTHING to do with per hour wage. Exactly: www.dli.state.pa.us/landi/cwp/view.asp?a=142&q=206139The level of service I receive is reflected in the tip I leave. Absolutely shitty service means no tip at all. Great service means a hefty tip. Either way, the server will still receive minimum wage. Yeah, minimum wage sucks. Still, I don't feel bad about it. If someone is unhappy with and tired of working for minimum wage, then there are plenty of opportunities and choices available to a person to change that. |
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Post by TAFKA g0d on Aug 30, 2008 4:07:24 GMT -5
Either way, the server will still receive minimum wage. Yeah, minimum wage sucks. Still, I don't feel bad about it. If someone is unhappy with and tired of working for minimum wage, then there are plenty of opportunities and choices available to a person to change that. I tip from 15% to 25%. I agree with the above statement. If you can't leave at least a 15% tip, then don't go out to eat. When you walk into the restaurant, you assume the responsibility. Tipping is not a courtesy. Yes, a tip is to be based on service, but should never fall below the current 18% guideline. If you don't want to tip... learn how to use a microwave. |
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Post by sayten on Sept 3, 2008 22:03:34 GMT -5
Either way, the server will still receive minimum wage. Yeah, minimum wage sucks. Still, I don't feel bad about it. If someone is unhappy with and tired of working for minimum wage, then there are plenty of opportunities and choices available to a person to change that. I tip from 15% to 25%. I agree with the above statement. If you can't leave at least a 15% tip, then don't go out to eat. When you walk into the restaurant, you assume the responsibility. Tipping is not a courtesy. Yes, a tip is to be based on service, but should never fall below the current 18% guideline. If you don't want to tip... learn how to use a microwave. It's their job to carry my food and be my bitch... I'm the one paying too much for something because someone in my group is a lazy piece of shit... I'm not saying that I don't tip... I give bartenders in Harristurd money all the time and all I have is ice or soda... but assuming responsibility? please... crock o shit.... |
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Post by oquatanginwann on Sept 4, 2008 14:30:46 GMT -5
A tip, or gratuity, is a small amount of money given voluntarily as a token of appreciation for a service rendered. We tip servers as a way of thanking them for good service. If you choose to leave at least 15% for horrible service and substandard food, you're a moron and promoting further crappy service.
Tipping is is a courtesy and you are my servant when I come into the owner's establishment to spend my money. Without my money and others, you wouldn't have a job there. You want it? Earn it. Serve me well, and you will receive a gratuity. Don't like it? Get a different job.
Be thankful you don't have to carry a piss bucket.
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Post by TAFKA g0d on Sept 4, 2008 18:24:41 GMT -5
You're wrong. Gratuity is not an option. No doubt you receive crappy service almost every where you go (grocery store, fast food restaurant, gas station), but you pay a standard price. The same is true for eating out at a restaurant. Regardless of the service, you are still to provide a minimum tip. However, you are allowed to "show" your gratuity by adding to the standard tip. If you're too cheap to pay the prices on the menu and attach 15%, then as I stated earlier, eat at home, especially if you decide to eat at a busy restaurant.
P.S. I'm not sure if my prior message implied that I am a restaurant employee, but rest assured, I am not. I am just a patron of establishments who is sick of receiving crappy service BECAUSE people do not know how to tip.
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Post by TAFKA g0d on Sept 4, 2008 20:21:40 GMT -5
A tip, or gratuity, is a small amount of money given voluntarily as a token of appreciation for a service rendered. We tip servers as a way of thanking them for good service. If you choose to leave at least 15% for horrible service and substandard food, you're a moron and promoting further crappy service. Tipping is is a courtesy and you are my servant when I come into the owner's establishment to spend my money. Without my money and others, you wouldn't have a job there. You want it? Earn it. Serve me well, and you will receive a gratuity. Don't like it? Get a different job. Be thankful you don't have to carry a piss bucket. Also, how do you find fault with the waiter/waitress for substandard food? |
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Post by DeafnDum on Sept 5, 2008 7:00:22 GMT -5
First off the word TIPS comes from old England. A sign was posted at the front door in a restaurant or pub with a bucket or jar. The sign said 'To Insure Prompt Service', or T.I.P.S.
Patrons put coins in it before they were seated, before they were served. If they didn't put moneys in, they waited for service - not that they weren't served, they just had to wait a little longer.
Americans bastardized this. Our government made it part of servers income, and used it as a way for business owners to decrease what they had to pay service staff.
In Europe, tipping is taken more seriously - in France that is all servers make - no paycheck. Of course over there being a server is considered a profession much more so than in the U.S.
In Canada they don't tip (they try to now because of American influence, but it's not part of their culture), and this is why American servers generally hate getting Canadians at their tables - unless you 'remind' them they generally won't tip well at all.
I own a restaurant. I do payroll for servers. I have several servers I trust who honestly tell me what they really make in tips. They are well trained and act it. I have had servers make up to roughly 30,000 a year (including their meager pay from me which generally just covers the taxes they pay). I typically see full time servers making between 20-25ooo a year.
But they work for it - it is hard job to be a good server consistantly. Tips are important to them and me, but they are a reflection of quality of service. A good server is attentive, even to bad kitchen-caused situations. A patron shouldn't hold a server responsible for bad food - just bad service.
With all of that said, too many servers - especially in the downtown Hbg area have shitty attitudes, poor training, and most of all provide bad service. There is an attitude that prevails among many of these these semi-good looking poodles downtown (I include Dukes in that labor pool becasue of its proximity) that because they are there talking to you, they deserve to get money. You see them twirling their hair, not looking at you while you are ordering. They forget napkins. They screw up extra's with orders because its not normal. Because they don't care. I have heard too many times "oh you should work at ______ because people tip well there" from servers I have worked with. And thats why the poodles like to work on restaurant row in Hbg.
Bottom line: Tipping is for service rendered. You shouldn't completely shaft a server, but if they suck a patron has every right to tip below a certain standard and should to send a message. If they do their job well, a bonus is a nice thing to do. If they bring bad food they still did their job. Tell them to tell the chef you would have sent him a beer too, but the food sucked.
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Post by oquatanginwann on Sept 5, 2008 7:15:00 GMT -5
A tip, or gratuity, is a small amount of money given voluntarily as a token of appreciation for a service rendered. We tip servers as a way of thanking them for good service. If you choose to leave at least 15% for horrible service and substandard food, you're a moron and promoting further crappy service. Tipping is is a courtesy and you are my servant when I come into the owner's establishment to spend my money. Without my money and others, you wouldn't have a job there. You want it? Earn it. Serve me well, and you will receive a gratuity. Don't like it? Get a different job. Be thankful you don't have to carry a piss bucket. Also, how do you find fault with the waiter/waitress for substandard food? Substandard food could be considered cold, not prepared correctly, not presented correctly because the waiter/waitress cannot do their job correctly. If a steak dish was ordered medium well and you pick it up seeing it medium and still put it on the table instead of having them cook it longer, that's your fault. Like stated prior, in some areas, being a server is considered a profession much more so than in the U.S. Therefore, is treated much differently then the spoiled bitch who believes she deserves at least 15% because she simply took an order. I have worked as a waiter, a cook and a manager in dives as well as fine dining establishments. I know I busted my ass to make sure I was attentive to the customer as well as the cooks so I was able to "serve" well. If I gave crappy service for one reason or another, I certainly didn't expect to get a big tip. I knew that it was up to me and my service. If I busted my ass and knew that I gave great service and was tipped well, I knew why, not expected it. |
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Post by John Kerecz on Sept 5, 2008 8:09:25 GMT -5
I love the poodle part.....but I think poodles were insulted by that!
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Post by devilboy on Sept 5, 2008 14:53:05 GMT -5
You're wrong. Gratuity is not an option. By definition, gratuity is: : something given voluntarily or beyond obligation usually for some service; especially : tip The very definition of the word shows that it is optional. Not leaving a tip may sometimes be seen as a violation of etiquette and just plain bad form to some, but by no means is it mandatory to leave a tip. I am just a patron of establishments who is sick of receiving crappy service BECAUSE people do not know how to tip. Crappy service is brought on by inept staff. It shouldn't have anything to do with the amounts of tips a server had received that day. As a server, if you get a lousy tip, then you suck it up and try harder with the next table you get. As a diner, if you are continually receiving poor service at restaurants, then I would suggest not frequenting those establishments where you are experiencing sub-par service. If a server is repeatedly getting stiffed on tips, then he/she should step back and ask themselves, "Why?". The fault would no doubt lie with they themselves and the level of service they are providing. 'Crappy' service is hardly ever a by-product of poor tipping. The service comes first, then the tip. If the server is having a bad day and decides to reflect that attitude on any table they get that day, then they should re-evaluate their position in life and look for employment elsewhere. Besides, on the extremely rare occasions where I didn't leave a tip for a server/waitstaff, I wasn't worried about receiving any retaliatory poor service from them in the future... because I had no intention of going back there. |
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Post by sayten on Sept 5, 2008 19:50:09 GMT -5
because I had no intention of going back there.  |
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Post by yuppers on Sept 12, 2008 10:44:30 GMT -5
I will say that i do in fact make decent tips. I know I am a good waitress(I hate the word server) I have been told and I have been shown by my customers that I am just that. There have been the few and far between times where I have had a table who has left me very little because you just know they are cheap. I always give my all, not just for the money(not saying the money isn't a huge incentive), but because a person who is giving your restaurant business deserves to be treated well. With how hard the economy is right now, more and more people are eating at home, or when they go out to eat not tip their waiter/waitress as well as they would've 1-2 years ago. We do work very hard. I read a comment earlier about "being my bitch" in a sense he/she was right. However, if we are extremely busy, just remember we do have other tables. Be understanding that we are not ignoring you or just not getting something you need. And yes there is always that one staffer you see not doing their job well. The one that stands in the back or just walks around talking to other staff members. Unfortunately they are the ones who end up leaving a negative impact on the patron and they think the restaurant is shitty.
Another comment I read stated about a steak being under done and it being the waitresses fault. Those who said he was wrong...you were the ones who were wrong. It is our job to make sure their food is done right. I ALWAYS ask my customers to cut into their steak to make sure that it's done the their liking. If it isn't I take it back and get it recooked. It looks good on your behalf because you took that extra 30 seconds to make sure they are satisfied. Waitressing is a lot of hard work, but you can make it a lot easier by just making sure you customers are satisfied. THAT is not hard to do
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Post by sayten on Sept 12, 2008 20:19:44 GMT -5
congeniality goes a long way... totally correct in every aspect
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